After your order has left our warehouse we e-mail you a tracking number. Use this tracking code via the links above for live updates on your delivery.

*IMPORTANT - This is a self-service tracking system, you must track your order and make changes directly via the delivery provider links above.

Order by 1pm weekdays for same day shipping. Deliveries are made Monday to Friday between 9.00 - 17.00. You can get live updates and narrower delivery time windows via track your order.

Parcel orders (10 or less bags) are delivered by DPD. Orders placed before 1pm will be delivered the next working day. You will receive notifications from DPD. If you are not going to be at home you must let them know & re-arrange to avoid the item returning to sender and additional charges.

Pallet & Bulk orders we cannot guarantee delivery dates. However most pallet deliveries happen in 2 - 3 working days. *Please do not plan for orders to arrive on a certain date - give yourself extra time if planning a project.

We e-mail you your tracking number when the order is prepared and collected by the selected courier service.

*IMPORTANT - If you are struggling to find the e-mail kindly check your JUNK e-mail folder before e-mailing us directly on info@maxrete.com for further support.

The fastest way to get updates on your delivery are via the self-service courier website links above, enter your tracking number via the links for all updates and changes.

Should you wish to telephone you can contact DPD 0121 275 0500 or DPD Whatsapp or DHL 02476 937 770 and PALLETWAYS 01543 418000 quoting your tracking number over the phone.

The e-mail confirmation we send you will clearly show which courier is delivering your order.
As a rule of thumb 1-10 bags are via Parcel and 11+ bags are via Palletways.

Deliveries are made Monday to Friday between 9.00 - 17.00. You can get live updates and narrower delivery time windows via the links above. 

Deliveries are made Monday to Friday between 9.00 - 17.00. You can get live updates and narrower delivery time windows via the links above. 

Parcel orders (10 or less bags) are delivered by DPD. Orders placed before 1pm will be delivered the next working day. You will receive notifications from DPD. If you are not going to be at home you must let them know & re-arrange to avoid the item returning to sender and additional charges.

Pallet & Bulk orders we cannot guarantee delivery dates. However most pallet deliveries happen in 2 - 3 working days. *Please do not plan for orders to arrive on a certain date - give yourself extra time if planning a project.

Parcel couriers in most cases are fulfilling their delivery promise. Palletways deliveries following the release from Lockdown the national pallet system is struggling sometimes under the increase in demand. Most deliveries are taking 2 - 3 working days, but some longer delays can happen. We cannot guarantee a delivery day, so please do not plan for orders to arrive on a certain date - give yourself extra time if planning a project.

Weekend orders are prepared and dispatched next working day. Example: Order placed on Saturday will be shipped Monday for Parcel next day delivery or Palletways 2-3 working days delivery.

Small orders we ship in heavy duty boxes to your door. Heavier orders we ship on pallets delivery off-loaded kerbside.

FREE Delivery is available if you're ordering eligible items for delivery within the UK*.

*Areas Not Eligible: UK Offshore, Northern Scotland & Islands, parts of Cornwall, parts of Scottish Borders - for these areas email info@maxrete.com for an accurate quote. 

Items not eligible for free delivery, proceed to checkout and select the best delivery charge offered to your postcode. These delivery costs apply due to their nature and the effort involved in the order.

We ship from our distribution centre in Sittingbourne Kent.

Our distribution centre is not open to the public. We offer 2 pre-booked collection windows each week for local clients; Wednesday & Thursdays between 11-3pm. * Minimum order £100 + Vat. Please e-mail info@maxrete.com to book your collection.

Yes, you can cancel your order however some charges may already have been incurred. 

You can cancel any online order and receive a refund for the value of the goods by contacting our customer service team within 14 days - starting on the day of receipt of goods. The goods must be in the same condition as when they arrived, i.e. unopened and packaging intact.

Here's how we refund you:

CANCELLATIONS BEFORE DISPATCH: Full refund before we dispatch your order to courier partners.

CANCELLATIONS AFTER DISPATCH & BEFORE DELIVERY: We refund your order less the shipping charges incurred.

CANCELLATIONS AFTER DELIVERY: We refund your order less delivery & collection charges. 

A £15 Administration Fee will be charged to all refunds, and a £20 restocking fee for pallet returns.

Please e-mail info@maxrete.com with your name and order reference. Order cancellations cannot be accepted over the phone.

Please e-mail info@maxrete.com with your name and order reference as soon as possible explaining the issue.

In the case of damaged goods please also attached photos of the item(s) damage as we need this for our insurance claim.

Please e-mail info@maxrete.com in office hours we are here to help.

It's usually faster to hear back from us if you e-mail, our phone number is +44 (0) 1795 509 382 office hours if you prefer.